FAQ
FAQ
Frequently Asked Questions
At HOMAVELIQ, we want choosing your next pair of sunglasses to feel simple and enjoyable. Below are answers to common questions about our eyewear, orders, shipping, care, returns, and customer service.
Product & Materials
Q: What materials are HOMAVELIQ sunglasses made from?
A: Materials vary by design and may include acetate-style materials, metal alloys, lightweight polymers, stainless-steel components, and other eyewear materials. Please refer to the individual product page for the specifications of a particular style.
Q: Do HOMAVELIQ sunglasses provide UV protection?
A: Where a product offers UV400 or another specific level of ultraviolet protection, this will be stated on the relevant product page. Please review the product description before purchasing if UV protection is an important consideration for you.
Q: Are all HOMAVELIQ lenses polarized?
A: No. Polarization varies by style. Products with polarized lenses will be identified on their individual product pages.
Q: Will the sunglasses fit my face?
A: Fit depends on frame width, lens width, bridge width, temple length, and your individual face shape. We recommend reviewing the measurements shown on the product page before ordering.
Care & Use
Q: How should I clean my sunglasses?
A: Use a clean microfiber lens cloth to gently remove dust, fingerprints, and smudges. If necessary, lightly rinse the lenses with clean water before wiping.
Avoid using abrasive fabrics, paper towels, household cleaning chemicals, alcohol-based products, or harsh solvents unless the product instructions specifically permit them.
Q: How should I store my sunglasses?
A: Keep your sunglasses in a protective case or pouch when not in use. Avoid leaving them in high-temperature environments, placing heavy objects on top of them, or storing them with sharp objects that may scratch the lenses.
Q: Can I wear my sunglasses in water?
A: We recommend avoiding prolonged exposure to seawater, chlorine, cosmetics, perfume, and other chemicals, as these may affect lenses, coatings, hardware, or frame finishes.
Orders
Q: How do I know whether my order was placed successfully?
A: After completing checkout, you should receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.
Q: Can I change or cancel my order?
A: Please contact us at service@homaveliq.com as soon as possible.
We will make reasonable efforts to assist, but once an order has entered processing or has been shipped, we may no longer be able to change or cancel it.
Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately at service@homaveliq.com. Address changes are not guaranteed once fulfillment has begun.
Customers are responsible for providing complete and accurate shipping information.
Shipping
Q: How long does order processing take?
A: Orders are normally processed within 1–3 business days after successful payment confirmation.
Q: How long does delivery take?
A: Standard delivery to the United States generally takes approximately 5–12 business days after dispatch.
International delivery times vary depending on the destination, carrier, customs procedures, and other factors outside our control.
Q: Do you offer free shipping?
A: Eligible orders of US$49 or more qualify for free standard shipping, subject to any geographic restrictions shown at checkout.
Q: How can I track my order?
A: Once your order has shipped, tracking information will normally be sent to the email address provided at checkout.
Returns
Q: Can I return my sunglasses?
A: Eligible products may be returned within 30 days of delivery.
Returned sunglasses must be unworn, unused, undamaged, free from scratches, and returned with the original case, accessories, packaging, tags, and included materials.
Q: What if my sunglasses arrive damaged or incorrect?
A: Please contact service@homaveliq.com within 48 hours of delivery and include your order number and clear photographs of the item and packaging.
Our customer service team will review the issue and provide an appropriate resolution.
Customer Support
Q: How can I contact HOMAVELIQ?
A: Email us at:
We aim to respond within approximately 24 hours on business days.
