REFUND POLICY
REFUND POLICY
Refund Policy
At HOMAVELIQ, we want every pair of sunglasses to feel like a confident addition to your wardrobe.
We understand that ordering eyewear online involves personal considerations such as fit, frame size, silhouette, lens color, and styling. If your purchase does not meet your expectations, eligible items may be returned under the terms below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unworn and unused
- Be free from scratches, marks, or damage
- Have all original tags attached where applicable
- Include the original case, pouch, cloth, accessories, and packaging
- Be returned in resalable condition
- Include any promotional accessories supplied specifically with the item where required
Trying sunglasses on briefly to check fit is acceptable, provided the product remains in new and resalable condition.
2. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your sunglasses arrive:
- Damaged
- Defective
- Broken
- Significantly different from the item ordered
- Or you receive the wrong item
please contact:
within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging where relevant
After review, we may offer a replacement, refund, or another appropriate resolution.
3. Non-Returnable Items
Unless required otherwise by applicable law, we may not accept returns for:
- Items returned after the 30-day period
- Sunglasses showing signs of wear
- Scratched or damaged lenses
- Bent or damaged frames caused after delivery
- Items missing original packaging or accessories
- Personalized or custom products
- Gift cards
- Items marked Final Sale, where legally permitted
- Products damaged through misuse or improper care
4. How to Request a Return
Before returning an item, email:
Please include:
- Your full name
- Order number
- Item being returned
- Reason for the return
Do not send a return package before receiving return instructions from our customer service team.
Returns sent to an unauthorized address may be delayed, rejected, or lost.
5. Return Shipping
Unless the return is caused by a confirmed product defect, shipping damage, or fulfillment error attributable to HOMAVELIQ, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or unless the order was incorrect due to our error.
We recommend using a trackable shipping method.
HOMAVELIQ cannot guarantee receipt of return parcels that do not include tracking.
6. Inspection and Refund Approval
Once a return is received, it will be inspected.
If approved, a refund will be issued to the original payment method.
Please allow reasonable processing time after the returned item reaches us.
Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
7. Exchanges
If you would like another style, size, or color, contact us at:
Depending on inventory and location, we may recommend returning the original item and placing a new order.
8. Late or Missing Refunds
If you have received confirmation that your refund has been issued but have not received the funds:
- Check your bank or payment account.
- Contact your credit card issuer or payment provider.
- Allow additional processing time.
If the refund is still missing, contact us at:
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered fulfillment or has already been shipped.
10. Consumer Rights
Nothing in this Refund Policy is intended to limit any mandatory consumer rights that apply under the laws of your jurisdiction.
