SHIPPING POLICY
SHIPPING POLICY
Shipping Policy
At HOMAVELIQ, we understand that receiving your new sunglasses is part of the excitement of the shopping experience.
We work with logistics and delivery partners to provide reliable delivery while protecting your eyewear during transportation.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from shipping time.
Orders placed during weekends, holidays, promotions, product launches, or periods of unusually high demand may require additional processing time.
2. Estimated Delivery Times
For standard shipping to the United States, delivery generally takes approximately:
5–12 business days after dispatch
International delivery times may vary depending on:
- Destination
- Shipping method
- Carrier
- Local delivery conditions
- Customs clearance
- Public holidays
- Weather
- Other circumstances outside our control
Shipping estimates are not guaranteed delivery dates.
3. Shipping Rates
Available shipping options and charges will be displayed at checkout where applicable.
Eligible orders of US$49 or more qualify for free standard shipping, subject to destination availability and any exclusions displayed at checkout.
For orders below the free-shipping threshold, applicable shipping fees will be calculated at checkout.
4. Tracking Information
When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your package has been dispatched.
Tracking information may take some time to update after shipment.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number where requested
If you notice an error, contact service@homaveliq.com immediately.
We cannot guarantee changes after fulfillment has begun.
6. Failed Delivery or Returned Packages
Packages may be returned to the sender because of:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Customs issues
Additional shipping charges may apply if re-shipment is requested.
7. Customs, Duties, and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- VAT
- Sales taxes
- Brokerage charges
- Other government fees
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the recipient.
HOMAVELIQ does not control customs assessments or customs-processing times.
8. Delivery Delays
Delivery may occasionally be delayed by circumstances outside our reasonable control, including:
- Customs inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- Holidays
- Transportation interruptions
- Security events
- Incorrect customer information
If your tracking has not updated for an unusually long period, contact us and we will assist where reasonably possible.
9. Lost or Missing Packages
If tracking shows a package as delivered but you cannot locate it:
- Check around your property
- Ask household members
- Check with neighbors
- Contact the delivery carrier
- Check any safe-place delivery locations
If the package remains missing, contact:
We will review available tracking information and help you determine the next step.
10. Damaged Packages
If your package or sunglasses arrive damaged, contact us within 48 hours of delivery and provide clear photos.
11. Contact
For shipping questions:
